Delivery Services

Arrangements for delivery are stated below unless other arrangements are stated on the products page.

  • Free delivery will be applied to orders at or over HK$800 after discount.
  • For orders that are below HK$800, a HK$30 delivery fee will be charged.

Local delivery service details:

  • After receiving the customer’s payment confirmation, products will be sent out within 3 to 5 working days. On delivery, customers are required to provide their signature as a confirmation that they have received the products. Delivery services are not available on Sundays and public holidays.
  • Deliveries will be postponed or suspended if a black rain signal or typhoon signal of number 8 or higher is hoisted.
  • If there is no one to accept or sign the package when it is delivered at the indicated shipping address, the additional delivery costs of the repeated delivery will be paid by the customer directly to the courier company when it is delivered again.
  • We will deliver products according to the address and telephone number provided by the customer. We are not responsible for the identify of the recipient.
  • We will not accept any exchanges or refunds for Rootganic products which were mistakenly chosen by the customer or have been opened or used.
  • Rootganic reserves the right to modify or reserve the final decision and terms.
  • If you have any enquiries regarding online shopping or delivery, please contact us at rootganic.info@gmail.com or call (852) 9255 5471 to get in touch with our customer support team.

Exchanges, Returns & Refunds

Policies for order returns and refunds

All products purchased on our website are not eligible for returns or exchanges, but we do make exceptions and allow exchanges or refunds for products that are faulty or have quality issues. If you would like to express any feedback on our product quality, please email rootganic.info@gmail.com or call (852) 9255 5471 to get in touch with our customer support team.